Refund Policy

Refund Policy - the basics
 

All American Air Solutions is committed to providing high-quality HVAC services and customer satisfaction. Due to the nature of our services, payments for completed work, labor, diagnostic fees, and service calls are generally non-refundable. Once services have been performed, parts installed, or equipment ordered, refunds will not be issued.

If a customer is dissatisfied with workmanship, they must notify All American Air Solutions within seven (7) days of service. We will make reasonable efforts to inspect and correct any verified issues at no additional charge before considering any refund. Refunds will only be considered if we are unable to reasonably resolve the issue.

Deposits and advance payments for special-order equipment, custom parts, or scheduled installations are non-refundable once materials have been ordered or work has begun. Cancellations made at least 24 hours prior to a scheduled appointment may be eligible for a refund of any prepaid service fees, excluding administrative or processing costs. Cancellations made with less than 24 hours’ notice may not qualify for a refund.

Refunds, if approved, will be issued using the original method of payment within 7–10 business days. All warranty claims are handled according to manufacturer and labor warranty terms and are not considered refunds.

For questions regarding refunds, customers may contact All American Air LLC in Bonney Lake, Washington.